Refund policy



Our return policy applies to both international & domestic level purchases.

1. Apparel & Clothing Category 

Guaranteed

You may return all apparel and clothing products within 7 days(from the date you receive the items) of delivery for exchange or store credit. The original bag and tag should be intact and not damaged.

For the returned item(s), we will arrange a replacement or issue a store credit after we have checked your return tracking number or receipt.

Please note that the following items cannot be returned or exchanged: swimsuits, lingerie, bodysuits, swimwear, masks, and accessories.

We do not accept returned items that were sent back by you directly without checking with us first.

Please do not make returns directly to the address on the package received only send to the address that our customer service provided or follow to Self-serve returns by this link - https://www.brandblackjack.com/account/login

The original shipping fee and insurance are non-refundable.

Allow only Self-serve returns

Allow customers to request and manage returns. Customize what your customers can return with the return policy.

Refund a Store Credit & Exchange Period

Refund Store Credit - We will accept the return within 7 business days from the date of delivery and after the return gets approved from our side then you will get 7 days to send the tracking details of the item you are sending us otherwise the return will get rejected. (if you have refund store credit then that can be used within 60 days from the date of issue).

Read Refund Store Credit Policy - https://www.brandblackjack.com/pages/refund-store-credit-policy

Exchange -

We will accept the return within 7 business days from the date of delivery and after the return gets approved from our side then you will get 7 days to send the tracking details of the item you are sending us otherwise the return will get rejected.

In case there is some defect or damage or loss of parts in a product so the customer has to contact us within 48 hours after the delivery with the image of the parcel or product for proof after 48 hours if the customer contacts us then no exchange of the product will take place as per our policy.

Conditions

Products have to be in their original condition as they were delivered to you. We will not accept the products in the below conditions.

If products were used
With any scratches on products
With any change in products
Damaged products

Return & Pick up

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by BLACK JACK.

Eligibility

After verifying the conditions of the products as mentioned in above, we will confirm your exchange product eligibility.